AI Broker / Aoibhe · Handoff
Routed at 01:48 · ack pending Mary Walsh
Urgent Claim · Home

Storm damage with possible injury — escalated to broker.

Aoibhe stopped intake the moment a possible injury was mentioned, captured the context, and routed the conversation to a human in under 11 seconds.

Escalation reason · ENUM_INJURY
Client mentioned a fall during overnight storm.
Per your handoff policy: any mention of bodily injury during a property claim is an automatic stop-and-route. Aoibhe collected the structured timeline, the photos, and confirmed the client was not in immediate danger before handing off.

Conversation timeline · 11 turns

01:37
OpenClient opened chat from your widget. Aoibhe greeted, disclosed AI status, asked how she could help.
01:38
IdentifyConor Murphy — verified existing client (eircode A98 X4PT, dob match). Bray premises on file.
01:41
Intake · home claimStorm damage to flat roof & chimney overnight. Photos uploaded (3). Tagged: damage-photo (0.92).
01:46
TriggerClient mentions: "My wife slipped on the wet floor when we got up."
01:46
StopAoibhe stops intake. Calls request_human_handoff with reason ENUM_INJURY. Asks if anyone is in immediate danger.
01:47
ConfirmClient confirms wife is shaken but ok. Aoibhe acknowledges, asks them to wait while a broker picks up.
01:48
HandoffMary Walsh paged. Broker task summary generated. Transcript bundled with photos. Awaiting ack.
Broker task summary
For Mary Walsh — pick up where Aoibhe left off.
cv_3a91bf · v1
closed by Aoibhe at 01:48
Client
Conor Murphy · verified · client_5e21c
Type
Home claim · storm damage
Property
12 Strand Rd, Bray, Co. Wicklow · A98 X4PT
Policy
HM-2024-9912 · in force · last renewed Sep 2024
Damage reported
Flat-roof leak above kitchen, fallen chimney brick on rear patio. 3 photos attached.
Possible injury
Wife slipped on wet floor (kitchen). Not currently in danger. No GP/A&E visit yet.
Cited
home-policy-2024.pdf:L312–318 · storm clause
Recommended next
1) Confirm well-being. 2) Open claim with insurer. 3) Arrange surveyor visit within 24h.
Aoibhe's note to broker

Client is calm but tired. They have not yet contacted the insurer directly — Aoibhe explicitly told them not to, per your policy. Offered to email a transcript; client declined for now. Photos are stored with the conversation; auto-tagged as damage-photo at 0.92.

"My wife slipped on the wet floor when we got up. She's a bit shaken but ok. The roof is the main worry now."
SLA · 5 min response · 3:42 elapsed