Intake · Out of hours
LiveEvery enquiry answered, day or night.
Structured intake across motor, home, business, commercial, travel and bespoke lines, one question at a time, at 11pm as readily as 11am. New leads captured and qualified, existing clients recognised.
- “hi need a quote for my van 231-D-4457, im john”
- John — new, no match
- NEW
- Commercial motor
- 231-D-4457
The book gets cleaner at the front door.
Most systems let messy data in and tidy it later, if ever. Here the message is read, structured and matched before anything is saved. Names, emails, phone numbers and Eircodes are normalised to one format, and the enquiry is either matched to a client you already have or flagged as genuinely new.
She asks what you would have asked.
Intake is product-aware. A commercial motor enquiry gets the registration, the year and the use class; a home enquiry goes somewhere else entirely. One question at a time, in the order a broker would take them. The client never faces a wall of form fields.
Out of hours, inside your rules.
An enquiry that lands at midnight gets an answer at midnight, not after the next broker in the market has already picked it up. What she is allowed to say, and when she has to stop and wait for a person, is set by you.
Step in and she steps back.
The moment a broker replies on a thread, the AI stops working it. No overlap, no two voices answering the same client. Everything she gathered up to that point is already on the task, so you pick up mid-conversation without reading the whole chat.
Questions
Intake, in detail.
- Which channels does intake run on?
- WhatsApp, Gmail, Outlook and Microsoft 365 including shared mailboxes, the web chat widget, and your web forms. Every one of them lands in the same structured queue, so there is one worklist instead of five inboxes.
- Does Aoibhe answer enquiries out of hours?
- Yes. Structured intake runs day or night across motor, home, business, commercial, travel and bespoke lines. Out-of-hours enquiries are answered and qualified on the spot, and anything that needs a person is queued with the context already gathered.
- Is automatic replying switched on by default?
- No. Autonomous replying is off by default and is enabled per connection, so a brokerage decides channel by channel where Aoibhe may answer on her own. Until it is enabled, she prepares the work and a broker sends it.
- What happens when a broker replies in the middle of a conversation?
- Aoibhe stops working that thread immediately. A broker replying is treated as a takeover, so there is never a situation where a client is being answered by a person and the AI at the same time.
- How does Aoibhe know whether an enquiry is from an existing client?
- Contact details are normalised as the message arrives and matched against the book. An enquiry either resolves to a client you already hold or is flagged as genuinely new. That is what stops the same person being entered twice under three spellings.
Next
Nothing sits unanswered
A sweep across every channel every six hours, or on demand, that surfaces conversations which have gone quiet in either direction.
Your own intake forms, on your brand
A form builder for any product line, PDF and Word proposal forms turned into live forms, hosted white-label with branded auto-replies.
Ask your book a question
Plain-English questions over a brokerage’s live book, answered with the underlying clients and an optional drafted follow-up.
A serious AI for serious work
See your whole book before your competition does.
Independent and mid-market brokerages in Ireland and the UK. Onboarded in a week. Trained on your knowledge, not the open web. A 30-minute call is the whole sales process.
A 30-minute call is the whole sales process. Or email support@aibroker.ie.